For the past 14 years, the Broker Service Survey (BSS) has been shaking up the insurance industry. Why? Because it’s the biggest impartial and comprehensive broker survey of its kind, driving change to improve service levels for brokers and their customers. The personal and commercial lines surveys are now open to UK brokers.
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This survey is compatible across all devices
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Years in existence
insurers awarded a star rating
Key service areas investigated
Broker comments (2018)
The Broker Service Survey
BSS 2019 is essential because it provides:
- A new star rating guide assessing insurer service levels across 5 key service factors.
- Access to informed insurance product knowledge from insurance brokers nationwide, all in their own words.
- The inside track on product satisfaction and the areas of improvement wanted by brokers.
- Future insight into which lines of insurance brokers see the most opportunity and growth in commercial and personal lines insurance
- Discover what barriers are preventing brokers from placing further business with commercial and personal lines insurers.
- Learn about real broker experiences throughout the insurance lifecycle, providing their experience in areas such as claims, coverage, relationship handling, underwriting and more with commercial and personal lines insurers.
- Discover what brokers want from insurers in the future years to address real broker concerns and to furthermore improve the policy lifecycle for broker and their customers.
- The inside track on value added services brokers want from their commercial or personal lines insurers and discover what services or policy offerings are as important to brokers as good pricing is.
The report will be available in the following formats:
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- The Five Star Ratings Report – commercial lines and personal lines edition: Each report will look at the key findings, results and trends from the 2019 broker service survey.
- Broker service survey data insight book – commercial lines and personal lines edition: The data insight book contains comprehensive statistical analysis of the findings of the 2019 broker service surveys. Deeper insight broken down by broker segmentation, all broker comments, product knowledge and much more.
- The Insurance Times Online Star Ratings Guide – Commercial and Personal Lines: The first at a glance guide to insurer experience, created for brokers by brokers. Powered by the annual broker service survey, the ratings provide a practical tool for subscribers to assess insurers based on the experience of broker peers, aiding in justifying recommendations to clients. The online tool also helps insurers benchmark performance and stand out as an exceptional broker partner.
- For more information on how to acquire any of the above please contact Jack Thomson at jack.thomson@insurancetimes.co.uk or on 0207 618 3433
Please see below on just some of the 3000 broker comments received in the 2018 BSS surveys.
Research methodology
The Broker Service Survey identifies how insurers are rated by brokers in the following service areas:
- Relationship handling & management
- Underwriting: Expertise, flexibility & support
- Policy documentation: Accuracy
- Quality of cover
- Claims: Fairness of settlement & speed
For further granularity, we separate the survey responses by broker type for more in-depth insight:
- Broker Networks
- Top 50 Brokers
- Top Independent Brokers
- Small Independent Brokers
- Proportion of business placed (optional)
This approach guarantees unrivalled market intelligence on insurer performance.
Insurers that receive 100 or more broker responses will be placed in the main headline table.
Please see below on just some of the 3000 broker comments received in the 2018 BSS surveys.
Contact us
For more information on the 2019 Broker Service Survey,
please contact:
Jack Thomson
020 7618 3433
jack.thomson@insurancetimes.co.uk
Hannah Inwood
020 7618 3454
hannah.inwood@insurancetimes.co.uk